As operations manager and club ambassador, the coordinator plays a critical role in the success of your club. Attention to detail and genuine customer service orientation are essential since your coordinator will handle member communications, event planning, and budgeting. The work as ambassador is all about relationship management, which may include networking, marketing plan development, and retention and recognition efforts.
The logistics of club meetings belong to your coordinator, which frees you to focus on programming and relationship building. And with your coordinator at every meeting, he/she will start to build relationships with your referring doctors and their staff members, thereby becoming a strong marketing arm for your practice.
Having a coordinator lends an air of professionalism to the study club, showing members and potential members you are serious about this endeavor. And accordingly, your coordinator should receive appropriate compensation for all study club-related time, effort and energy.